You may contact our customer service team at info@endeavordesigninc.com. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 48 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Shipping times vary by location, but we aim to deliver most orders within 2-7 days from the date of dispatch.

Orders are processed Monday to Friday and will not be shipped on weekends or public holidays. While we strive to process all orders within 48 hours, delays may occur during peak seasons.

International shipping delivery varies based on location.

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at info@endeavordesigninc.com with your order number and any relevant details.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

We currently ship within the Canada, USA, and select international countries. If you're located outside the regions we offer, please contact our team at info@endeavordesigninc.com and we’ll be happy to provide a shipping quote for your location.

We accept returns within 30 days of receiving your order. To qualify, items must be unused and in their original packaging.

How to Return by Mail

1. Visit our Returns page and follow the instructions.
2. You’ll be directed to the correct return form for your country, along with step-by-step instructions.

Refund Process

Once we receive your return, our team will inspect the item to ensure it meets our return policy criteria. If approved, a refund will be issued to your original payment method.

We accept returns within 30 days of receiving your order. To be eligible for a refund, items must be in their original condition and packaging.

Once our returns department receives your item, refunds are typically processed within 5 business days.

To start a return, please visit our Returns Page.

Please note: Return shipping costs are the customer’s responsibility, and original shipping charges are non-refundable.

Once your return has been received and processed, we’ll notify you via email when your refund has been issued.

Our warehouse typically takes up to 5 business days to process returns after they arrive. Please also allow up to 5 business days for the refund to appear in your account, depending on your payment provider.

Unfortunately, we do not offer direct exchanges. However, if your item is still in its original packaging, you can return it for a full refund once it reaches our warehouse. If you’d like a different item, you’re welcome to place a new order at any time.

Endeavor Design Inc. warrants its products to be free from manufacturing defects for one (1) year from the date of purchase. Our goal is to keep you riding as much as possible, and if your gear fails due to a defect, we’ll do our best to get you back on the slopes quickly.

For full details and instructions on how to submit a warranty claim, visit our Warranty Page.

You may be eligible for a warranty claim if you can answer YES to all of the following:

Was the product purchased within the last 12 months?

Was the product purchased from us directly through our online store?

Do you have a receipt, order confirmation, or proof of purchase?

Is the issue due to a manufacturing defect or poor workmanship rather than wear and tear, misuse, or accidental damage?

If you answered YES to all, follow the steps outlined on our Warranty Page to proceed with your claim. If you’re unsure, email us, and we’ll see how we can help.

If purchased directly from our online store:

Email us at info@endeavordesigninc.com with the following details:

• Product details (model, name, color, etc.)
• Original purchase date (attach proof of purchase)
• Serial number (if on product)
• Description of the issue (be as detailed as possible)
• How you first noticed the issue
• Clear images of the damage/defect (the better the images, the faster we can process your claim)