You may contact our customer service team at info@endeavordesigninc.com. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 48 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Orders ship from our warehouse in Surrey, British Columbia, Monday to Friday. Most US orders arrive in 5–10 business days. You’ll get an email with tracking once your order ships, and tracking can take a day or two to appear.

International delivery time depends on the country. Every order is delivered duty paid, so nothing is collected from you on delivery.

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at info@endeavordesigninc.com with your order number and any relevant details.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

We ship to Canada, the USA, the European Union, the United Kingdom, Australia, New Zealand, Japan, China, Taiwan, Hong Kong, Macau, Singapore, South Korea and the United Arab Emirates.

International orders have a minimum order value of CA$250, or CA$300 if the order contains a snowboard or rolling luggage. The minimum applies to your cart total, not to individual items. If your country isn’t listed, or your order is under the minimum, email info@endeavordesigninc.com and we’ll quote you directly.

Full-priced items can be returned within 14 business days of delivery, unused and in their original packaging, with proof of purchase.

Email info@endeavordesigninc.com with the subject “Return – [your name] – [order number]”. We’ll email you a return authorization (RA) label with the right return address for your country. Ship it back using that label with a tracked, insured service, and email us the tracking number once it’s on its way.

Full details are on our Returns page.

Full-priced items can be returned within 14 business days of delivery, unused and in their original packaging, with proof of purchase. Sale items are final sale, and so are orders shipped outside Canada and the USA.

Return shipping is at your cost. Once we receive and check your return, we refund your original payment method, minus the original shipping.

See our Returns page for how to start one.

Once we receive and check your return, we refund your original payment method, minus the original shipping. Allow up to 10 days for the funds to land.

We don’t do exchanges. Return the original for a refund and place a new order for the size or style you want.

Endeavor Design Inc. warrants its products to be free from manufacturing defects for one (1) year from the date of purchase. Our goal is to keep you riding as much as possible, and if your gear fails due to a defect, we’ll do our best to get you back on the slopes quickly.

For full details and instructions on how to submit a warranty claim, visit our Warranty Page.

You may be eligible for a warranty claim if you can answer YES to all of the following:

Was the product purchased within the last 12 months?

Was the product purchased from us directly through our online store?

Do you have a receipt, order confirmation, or proof of purchase?

Is the issue due to a manufacturing defect or poor workmanship rather than wear and tear, misuse, or accidental damage?

If you answered YES to all, follow the steps outlined on our Warranty Page to proceed with your claim. If you’re unsure, email us, and we’ll see how we can help.

If purchased directly from our online store:

Email us at info@endeavordesigninc.com with the following details:

• Product details (model, name, color, etc.)
• Original purchase date (attach proof of purchase)
• Serial number (if on product)
• Description of the issue (be as detailed as possible)
• How you first noticed the issue
• Clear images of the damage/defect (the better the images, the faster we can process your claim)